SMS Terms & Conditions
Last Updated: October 16, 2026
These terms apply to the text messaging program operated by Royal Appliance Repair, LLC ("we," "us," or "our"). By giving us your mobile number and checking the text message consent box, you agree to these terms.
1. Program Description
Royal Appliance Repair sends text messages about appliance repair service you have requested. Messages may include:
- Appointment confirmations, including the date and arrival window
- Changes to the date, time, or address of an appointment
- A message when the technician is on the way
- A link to approve a repair estimate
- A secure link to pay an invoice, and payment receipts
- An occasional request for a review after a completed repair
This is a customer care program tied to service you asked for. It is not a general marketing list.
2. How You Join
You join by actively checking the text message consent box on a form on this website, or by telling our office you would like text updates when you book by phone. The consent box is never checked for you, and you do not have to check it. Agreeing to text messages is not a condition of buying anything from us. You can book and receive the exact same repair service without ever agreeing to texts; we will simply call or email you instead.
3. Message Frequency
Message frequency varies. Most customers receive between two and six messages per repair job, depending on how the work goes. We do not send daily or weekly bulk messages.
4. Cost
Message and data rates may apply. We do not charge you for these messages, but your mobile carrier may charge you for sending or receiving them under your plan. Check with your carrier if you are unsure.
5. How to Stop Messages (Opt Out)
You can stop the messages at any time. Reply STOP to any message we send. You will receive one final message confirming that you have been unsubscribed, and after that we will not send you any more texts.
You may also call us at 703-991-8733 or email info@royalappliancerepair.com and ask to be removed.
Stopping text messages does not cancel your appointment. If you opt out, we will contact you by phone or email instead.
6. How to Get Help
Reply HELP to any message and we will reply with our contact details. You can also call 703-991-8733 or email info@royalappliancerepair.com.
7. Supported Carriers
Our messages are supported by major United States carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and service may not be available on all carriers at all times.
8. Your Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party.
We use a licensed messaging provider to deliver these messages on our behalf. That provider may only process your number for the purpose of sending the messages described above, and may not use it for its own marketing.
For full details on what we collect and how we handle it, read our Privacy Policy.
9. Changing Your Number
If you change or give up your mobile number, please tell us so we do not text someone else by mistake. You agree to let us know if the number you gave us is no longer yours.
10. Changes to These Terms
We may update these terms. The date at the top of this page shows when they were last changed. Continuing to accept our messages after a change means you accept the updated terms.
11. Contact Us
Royal Appliance Repair, LLC
Manassas, Virginia
Phone: 703-991-8733
Email: info@royalappliancerepair.com