Terms of Service
Last Updated: April 14, 2026
These Terms of Service ("Terms") govern your use of the Royal Appliance Repair website and the appliance repair services provided by Royal Appliance Repair, LLC ("Company," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms.
1. Services
Royal Appliance Repair provides in-home appliance repair services for residential customers in Northern Virginia, including Prince William County, Loudoun County, and Fauquier County. Our services include diagnosis, repair, and maintenance of refrigerators, washers, dryers, dishwashers, ovens, cooktops, microwaves, and garbage disposals.
2. Appointments and Scheduling
Booking: Service appointments may be requested online, by phone, or by email. All appointments are subject to availability and confirmation by our team.
Access: Customers must ensure that a responsible adult (18+) is present at the home during the service appointment. Clear and safe access to the appliance must be provided.
Cancellations: We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a service call fee.
3. Pricing and Payment
Service Call Fee: A service call fee is charged for the technician visit and diagnosis. This fee is waived when the customer proceeds with the recommended repair.
Estimates: After diagnosis, our technician will provide a written estimate for the repair. Work will not proceed without customer approval.
Payment: Payment is due upon completion of service. We accept cash, check, and major credit cards. All prices are in U.S. dollars.
4. Warranty
All repairs performed by Royal Appliance Repair are warranted against defects in parts and workmanship. The warranty period and specific terms will be provided in writing at the time of service. Warranty coverage does not apply to new or unrelated failures, misuse, abuse, or damage caused by the customer.
5. Limitation of Liability
Royal Appliance Repair's liability for any claim arising out of or related to our services shall be limited to the amount paid for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, or special damages.
We are not responsible for pre-existing damage to appliances or property, nor for any food spoilage or other losses resulting from appliance failure prior to our service.
6. Website Use
The content on our website is provided for informational purposes only. You may not use our website for any unlawful purpose or in any way that could damage or impair our services. We reserve the right to terminate access to our website for any user who violates these Terms.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Royal Appliance Repair, LLC or its content suppliers and is protected by copyright law. You may not reproduce, distribute, or use our content without express written permission.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Prince William County, Virginia.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms.